How to Freeze and Deactivate the User Account | Salesforce Developer Guide

Introduction

Hello all, here we are going to learn about freezing the users accounts and deactivating the user account. Sometimes we need to delete some users' accounts in our organization due to some reason but in Salesforce it’s NOT possible. Then we freeze the user account or deactivate the user account.

Important Information

• We can’t delete the user account. So that we have to go for freezing and deactivating the user account.
• For freezing and deactivating the user account we have to login from SYSTEM ADMINISTRATOR account.

Freezing the User Account

• Login from system administrator account
• Search ‘user’ in the quick find box.
• Click on the ‘user’.
• Now go to that user account whose account we want to freeze.
• Now click on the ‘freeze’ button which is  present on the user account.
• Hence, the user account is now frozen so the user can’t login using it’s credentials.
• But, after freezing the user account USER LICENSE CAN’T BE FREE.
• For Example - Here I have frozen the user account from my system administrator org. So he can’t login using his account credentials into the org.

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Deactivating the User Account

• Login from your SYSTEM ADMINISTRATOR account.
• Search ‘user’ in the quick find box.
• Click on ‘user’.
• Now click on the user whose account you want to deactivate.
• Click on the ‘Edit’ button on the user account.
• Now UNCHECK the ‘Active’ checkbox.
• Now click on the ‘Save’ button.
• Hence the user is now ‘Deactivated’.
• So that the user can’t login from his account credentials into the org.
• When we deactivate the user then the USER LICENSE becomes free.
• So we can use this user license for another user also.

Check out another amazing blog by Rajat here: How to Customize Salesforce Login Page

Checking User License

• You want to see if your user license becomes free or not after deactivating the user account.

• Then login from the SYSTEM ADMINISTRATOR account.
• Search ‘Company Information’ in the quick find box.
• Click on ‘Company Information’.
• Now scroll down to the ‘User License’ table.
• Here you can see all the information about user licenses.
• Which license becomes free after deactivating the user.

I hope this information is helpful for you.

Thank You!