Every small business springs up as the result of a great idea. At first, the idea and drive seem to be sufficient for keeping the…
According to a survey conducted by Gartner, 62% of millennials and 75% of GenZ customers prefer self-service instead of seeking assistance from support reps. As a result, online…
For years, Salesforce customers have leveraged communities to deliver Salesforce-powered interactions to their users. However, these communities were limited to singular portals and websites. In…
Maintaining cordial relationships with clients is key to the success of a business, be it a large transnational or a small company. A strong, positive…
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
Automation is possible in nearly all business processes. In fact, according to Gartner, 89% of general accounting operations and 72% of financial controlling and external…
Business Hours Business hours define the hours your team is available to support your customers and Holidays allow you to select when your customer support…
Businesses are leaving no stone unturned to delight their new-age, savvy customers. For that, brands are switching to best-in-class technologies like CRM, project management, and…
Customer Relationship Management (CRM) is synonymous with the brand Salesforce. It’s the first name that pops up whenever there is any chatter about CRM. They…
Let’s Discuss the Main Case Automation Tool Queue: With the help of Queue, It organizes the support team burden by creating a list from which…
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