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How to Improve Your Customer Service with Salesforce Workflow Automation

Workflow automation drives service agents’ productivity due to quicker and more effective case resolution, which can’t but lead to better customer service quality and happier…

Case Management, CRM, Customer Service, Salesforce Case, Salesforce Triggers

ScienceSoft Nov 12, 2019

Running Case Assignment Rules From Salesforce Apex

Blog in Salesforce Apex

Hi All, We all know that the Case Assignment Rule decides how cases are assigned to users or put into queues. We can create multiple…

Case Assignment Rule, Case Routing, case trigger, Salesforce Apex, Salesforce Apex Code

PRANAV Apr 13, 2018

What is the use of Salesforce Audit Fields and How to Enable These fields for your Salesforce Org?

Blog in Salesforce Implementation

So, first discuss how to enable "Salesforce Audit Fields” in our Org. Here are the following steps: First, click on “Setup” in Salesforce Org. Now,…

CampaignMember, CaseComment, Content Version, Contracts in Salesforce, FeedComment

Rajan Mar 16, 2018