For any business, small or big, providing great customer service determines its success. Salesforce is a full-fledged ecosystem that enables you to connect with your…
1. Thou Shalt Keep thy code dumb straightforward (KISS guideline) In programming advancement, applying the KISS guideline implies your code is kept perfect and succinct. …
Case Management Case Management means gathering all the client/customer cases into one place and ensuring they go to the right person, for the resolved cases,…
This article closes the arrangement, Learning Salesforce Integration, which subtleties different joining choices with Salesforce. It covers utilizing Apex for building incorporations, which turns into…
Workflow automation drives service agents’ productivity due to quicker and more effective case resolution, which can’t but lead to better customer service quality and happier…
Hi All, We all know that the Case Assignment Rule decides how cases are assigned to users or put into queues. We can create multiple…
So, first discuss how to enable "Salesforce Audit Fields” in our Org. Here are the following steps: First, click on “Setup” in Salesforce Org. Now,…
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