AI and Salesforce: How Artificial Intelligence is Shaping CRM
Have you ever noticed how quickly technology disrupts the way we do things? Remember flipping through spreadsheets to find customer information? Just like that, traditional…
Have you ever noticed how quickly technology disrupts the way we do things? Remember flipping through spreadsheets to find customer information? Just like that, traditional…
Table of Contents Introduction Salesforce Einstein: Customer Engagement with AI Key Features of Salesforce Einstein Einstein GPT: Bringing Generative AI into the Mix Key Capabilities…
Commerce Cloud is a key part of the Salesforce Customer Success Platform and offers ecommerce solutions for B2C (business-to-consumer) and B2B (business-to-business) customers. That means…
The Einstein Discovery model (CRM Analytics model is the same if we come across such a name) is a set of tools and data that…
In this article, we will go over the recent Salesforce and AWS collaboration. AWS (Amazon Web Services) and Salesforce, the world's leading AI CRM, recently…
The cloud is a powerful tool that can help businesses grow exponentially. Top Salesforce CRM Trends in 2024 Let’s dig deeper into the current trends…
Each business collects ample amounts of data, the volume of which grows day after day: customer database, analytics of interaction with customers at each stage…
Customer success experts are in high demand because you can make good money with it. It's about pipeline growth, customer retention, and loyalty, which is…
Customer service is the vital relationship between a company and its customers, since it helps to keep and improve the value of those customers. By…
Since its release in November 2022, Chat GPT has become a buzzword - over a million people signed up to use it in just five…
As businesses continue to collect massive amounts of data, the need for effective business intelligence (BI) strategies has become more critical than ever. BI tools…
Introduction Meet Salesforce's Einstein GPT, a new addition to the ever-expanding array of chatbots with AI capabilities. The service stands out slightly from the competition…
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