Good businesses think of customer satisfaction but great businesses think of customer delight. The customer experience (CX) is one of the key differentiators for any…
Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…
Introduction A CRM stands for Customer Relations Management, which is software that helps the company to manage the relationship and interactions with its customers. A…
Digital Lending is a process where financial institutions offer loans and other lines of credit digitally, without the need for face-to-face interaction. This can be…
To stay competitive, retailers realize the importance of incorporating multiple channels into their sales and distribution. In the past 20 years, the number of people…
Marketing Cloud is an automation platform praised around the globe and is the most feature-rich in its class. It provides incredible insight into customer journeys…
One of the most widely used CRM programs worldwide is Salesforce. Organizations can cater to different aspects of their operations with the help of several…
In the current business environment, data is an asset that can dictate the success or failure of your business. You can utilize data to make…
Salesforce Marketing Automation is an incredibly powerful tool that can help businesses of all sizes optimize their marketing efforts. With Marketing automation one can automate…
Maintaining cordial relationships with clients is key to the success of a business, be it a large transnational or a small company. A strong, positive…
What makes the customer experience great? How well do you interact with your customers? The empathy that you show toward them Timely response to their…
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
