Good businesses think of customer satisfaction but great businesses think of customer delight. The customer experience (CX) is one of the key differentiators for any…
Technology and innovation are changing the way businesses interact with customers. One such innovation is the use of customer relationship management (CRM) tools to help…
Over 79% of U.S. consumers perceive their relationship with banks as purely transactional. And banks across the country are striving to change that equation. Technology…
Salesforce is the top-notch cloud-based CRM company all over the world. It is positioned as an intelligent CRM company, for businesses of all sizes -…
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