-
Case Management App Set flag and Clear flag are not working in my org
I installed the Case Management App and followed the instructions to configure the app as described in the installation guide. However, Set flag and Clear flag are not working in my org.
-
1 Reply
-
When you are using Case management app, you need to give some profile base permissions in your org. This profile permissions will be set for those users who need to work on the Case management app.
You need to give “View all” permission of that user’s profile who is working on the Case management app and you also need to give all CRUD (Create, Read, Update/Edit, Delete) permissions for the same profile for below custom objects, which is related to this app. You need to give FLS(Field level permission) permissions for below object’s all fields i.e. read and update.
Object name:
Standard Field-Level Security
- Case
- Email Message
Custom Field-Level Security
- Business Hours Case Flag
- Case Flag Information
- Case Flags History Tracking
-
This reply was modified 6 years, 8 months ago by
Algoworks.
Log In to reply.
Popular Salesforce Blogs
Ensuring a Seamless Customer Experience with Option Constraints | Salesforce CPQ
Salesforce CPQ provides an advanced and effective solution for companies looking to streamline their sales process and improve the customer experience. One of its key…
How to Reduce Project's Cost with Business Analysis | Salesforce Business Analyst Guide
❛Without BA, you risk returning to the starting point and adding to that a significant loss of time and financial resources❜ Why are business analysis…
Manipulate and Integrate Salesforce Data Effortlessly with Heroku
This article is prepared by our Salesforce Developer Dmitry Mitkevich. The Salesforce platform plays a pivotal role in managing customer data, sales, and marketing processes. But…
Popular Salesforce Videos
Tips to Crack the Salesforce Administrator Certification Exam in One Go
Do you want to become Salesforce administrator certified? So in this video Shrey has shared the important topics to crack the Salesforce Administrator Exam. Watch…
Integrate Salesforce with Amazon S3
Dear #Trailblazers, In this video, we are going to learn how to connect #Salesforce with #Amazon S3. We are going to use Named Credentials which…
Real-time Scenario: Custom Rollup Summaries Using Triggers | Salesforce Tutorial
Watch this video to learn all about Custom Rollup Summaries Using Triggers using the real-time scenarios. If you have any doubts or concerns do let…
