-
Is it possible to count how many times an email template was used in Salesforce?
Hii All,
Is it possible to count how many times an email template was used in Salesforce?
-
2 Replies
-
Hi Tanu,
Yes , You can find this in particular email template in Times Used field.
NOTE: The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a users queue.
Hope this helps you.
Thanks
- [adinserter block='9']
-
Yes, we can count how many times an email template was used in Salesforce. There is a display field called "Times Used”. The field Times Used is not updated when a template is used during an automated process such as the running of an assignment rule to push cases or leads to a user’s queue. 'Times Used' fields on the 'Email Template Detail' are getting updated only when you use this template via 'Activity' > 'Send Email'.
Log In to reply.
Popular Salesforce Blogs
The Year in Review for Salesforce CRM: 2021 CRM Trends, Changes, and News
2021 brought another year of unprecedented growth for CRM. Even before COVID-19 struck, digital commerce was disrupting traditional retail. Brick and mortar stores faced a…
What Must ISVs Know Before Integrating With Salesforce?
A lot of enterprises depend on Salesforce for many of their business processes ranging from marketing automation to sales process management. They don’t’ all use…
How Salesforce Empowers Manufacturing Distributors Through a Collaborative Ecosystem
Manufacturing distributors often struggle with fragmented systems, limited visibility, and disconnected communication across supply chains. Legacy ERP platforms manage internal transactions but fail to connect…
Popular Salesforce Videos
Alias Tags and Tracking in Salesforce Marketing Cloud
Cameron Robert from Datarati demonstrates how the Alias tag works in Salesforce Marketing Cloud, and how you can use it to improve your email tracking…
How to Find the Job ID for a Test Send and Send Flow | Salesforce
This video will help you understand how to find the job id for a Send Flow and for a Test Send. 00:00 - Introduction 00:30…
How to Setup Salesforce Customer Community?
Step by step Salesforce tutorial for quickly setting up a Customer Community with Customer Service (Napili) Template.
