Tom Bo Frederiksen
MemberPopular Salesforce Blogs
How to de-stress your support agent by improving collaboration with the product team?
Customer support agents are always on an expedition to find the right information. But the lack of proper tools/resource and the lack of collaboration with…
Types of Salesforce Support (Customer Success) Plans You’ll See out in the Wild
Customer success is when the customers can achieve their desired business outcomes by leveraging the Salesforce platform. Providing a suitable customer success plan means providing…
Sales Forecasting Techniques That Are Incredibly Helpful | Salesforce Sales Cloud
Contrary to popular belief, there's more than just maths, logic, and/or science to sales forecasting. There's also a considerable amount of art involved in these…
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Service Work Order with Salesforce CRM Cases
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Learn Apex Triggers Part 1 in Salesforce Development
In this video, you will be learning about Apex Triggers in Salesforce Development: We will be discussing the following things in this video: 1. What…
Salesforce Certifications 2022 | Which Certifications You Need & Why You Need Them
If you’re looking to start a Salesforce job this year you’re going to need a Salesforce certification. But where do you start, which certification should…