Configuring Workflow Rule Email Alerts or Notifications Follow. Workflow Rules are automatic processes that trigger an action when a certain event occurs, such as updating a field on a specific object or creating a new record. An automated email alert is one of the actions that can be triggered by an event. Watch this video by Salesforce Emily to learn how to Create an Email Alert Workflow Rule.
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In this video, Jodie Miners gives an in-depth look at some of the features and potential issues with emails in cases in Lightning Experience. He…
Learn how to add an email service channel with Email-to-Case. This feature will enable you to resolve and correspond with customer inquiries via email without…
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