• #62740
    Salesforce | Nikita Nikita #8

    What is the use of Support Process in Salesforce?

    What is the use of Support Process in Salesforce?



    Support Process is only for the “Status” pick list. The pick list values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customised on a record type, it can only be customised in a support process.

     Saddam #26

    A support process is the case status values assigned to a case record type. (chosen from the case status field values)

    A Business process is the stage values assigned to an opportunity record type. (chosen from the opportunity stage field values)

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