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What is the use of queue in Salesforce?
What is the use of queue in Salesforce?
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1 Reply
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Queues are like holding areas in your CRM, where records wait for a user to pick them up, assign them to an owner and work on processing them. You can use Queues for managing cases, leads, tasks, contact requests, orders, service contracts, knowledge articles, and custom objects – just like a List View on that object.
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