Activity Forums Salesforce® Discussions What is queue ?

  • Manish

    Member
    April 15, 2020 at 2:15 pm

    Queues are the places where records are placed until they are not assigned to any of the user who will work on that record or who will have the responsibility of that record. In Salesforce, record is assigned to a user by making the user its owner, the owner works on it & have the full responsibility of that record.

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