-
Routing problem with cases in Salesforce
Hi,
I have one user in a queue. When the user is online then cases assign to that user automatically but when that user was offline that time cases could not assign to that user so please guide me how to resolve this problem. I want that all cases must be assigned to users, not in the queue.
Thanks in advance!
Rahul Kumar
-
0 Replies
Log In to reply.
Popular Salesforce Blogs
Top 5 Salesforce Integrated Marketing Automation Tools
Marketing which is a major function for every business is constantly shifting and evolving and hence becoming increasingly complex as consumers are relying on a…
Essentials Question To Gauge Digital Transformation Of An Organization | Salesforce Guide
In an internet-driven world that demands an online presence to stay in tune with the evolving marketplace, every industry needs to keep up with the…
What is External ID in Salesforce - The Definitive Guide
In this blog, we will discuss the External ID in Salesforce. So, An External ID is a custom field that has the External ID attribute,…
Popular Salesforce Videos
12 Highlights of Salesforce Summer’22 Release That You Can’t Miss
The Salesforce Summer '22 release is quickly approaching. We know there are many exciting features coming our way. From the 6th and 7th of May,…
Work.com – Release Readiness LIVE, Summer '20 | Salesforce
Work.com is an online set of applications, resources, and content designed to help the entire workplace get back to business after the Covid-19 crisis. This…
Famous Brands With Their Applications Listed On Salesforce AppExchange
Selling your app on AppExchange can dramatically increase your business revenue. Various renowned brands have already harnessed the potential of this marketplace to broaden their…
Popular Salesforce Infographics
4 Ways to Generate Leads Using Marketing Automation
As businesses gain access to greater amounts of customer data, and consumers themselves have more options for services and products, marketing strategies have become more…
Top 5 ETL Tools for Salesforce Data Migration
There are plenty of ETL tools for Salesforce in the market, with varying degrees of functionality and popularity. All tools are more or less the…
Build On Your Salesforce Service Cloud With Cognitive Search
Employees waste around 20% of their time looking for information to do their job. That’s a lot, isn’t it? This means there is one giant…
