• #27472
    Salesforce | Rahul Rahul #53
    Forcetalks

    Routing problem with cases in Salesforce

    Hi,

    I have one user in a queue. When the user is online then cases assign to that user automatically but when that user was offline that time cases could not assign to that user so please guide me how to resolve this problem. I want that all cases must be assigned to users, not in the queue.

    Thanks in advance!

    Rahul Kumar

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