Community Cloud is a cloud-based platform that enables businesses (small, medium, big) to build exceptional and interactive CRM-powered portals, forums, and sites that are faster than ever before.
The Market of Salesforce Community Cloud
- The Global Community Cloud Market Was Valued at USD 1.296 bn.
- It is projected to grow to USD 5.97 bn. by 2023.
- It will grow at a CAGR of 29.2%.
Features of Community Cloud
- Case escalation
- Data sharing
- File sharing
- Business integration
- Chatter collaboration
- Topics pages
- Mobile optimization
- Community groups
What Can This Platform Do For Your Businesses?
- It streamlines all the key business operations across the entire ecosystem of business.
- Team members can execute their work in real-time, support customers effectively, and close deals faster.
- A community cloud is highly flexible and can suit various requirements of businesses.
- Build branded and customized communities for seamless enterprise collaboration and streamline business processes.
Community Cloud Can Be Used For
- Partner relationship management
- Customer self-service
- B2B commerce
- Custom solutions
Benefits of Salesforce Community Cloud
- Community Creation – It helps you understand your audience and customize your solutions based on online community experience.
- Community Experience – It improves the experience of the community according to individual needs, interests, behaviours, etc.
- Excellent Self-Experience for Customers – The users can easily access FAQs and rich articles that help them find solutions independently.
- Accelerate Sales Channels – It helps you drive more sales to business by directly connecting them with partners, distributors, and resellers.