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How many active assignment rules can you have in a lead/ case in Salesforce?
How many active assignment rules can you have in a lead/ case in Salesforce?
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2 Replies
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Only one rule can be active at a time.
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At a time only one assignment rule can be active for an Org.
But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue.
You will find existing entries for your assignment rule. Try to add your entry criteria there and the case will be assigned to the correct queue based on your criteria.
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