• #27484
    Salesforce | Ravi Ravi #46

    How can we give access to a Customer Service profile to edit Salesforce records?

    Hi all,

    I have shared order record with other users with read access (owd is controlled by parent) but now I want only customer service profile can edit order record. How can we give them access?

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    Salesforce | Neha Neha #10

    Hi Ravi,

    In this case, you need to give Edit access to order object on customer service profile. From this, you are giving access at metadata level.

    Since your OWD setting is set to control by parent and user has read access at record level then you need to provide edit access to users those are associated with customer service profile at the record level. For this, you need to add the users to the group and create sharing rules to give edit access to them on order object.

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