What is CRM Process?

CRM denotes Customer Relationship Management (CRM). The name itself says that it is a system for managing the relationship with customers. It includes effective software system to maintain the healthy interactions of the company with current as well as potential customers. Simply, it is the business tool to acquire customer satisfaction — so it includes different ways to find the needs and requirements of the customers, provide adequate solutions, and retain them for longer periods. However, this Infographic is for one who wishes to know the basics of a CRM and what it does.

Therefore, effective CRM systems like Salesforce and handling appropriate maintenance of CRM processes to grab the business benefits is essential today. In this competitive industrial generation, advanced Salesforce CRM features help in providing organizational success and development through the simple user-friendly platform of Salesforce.com.


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