Generative AI solutions with groundbreaking capabilities like content creation, text summarization, question answering, document translation, and task completion are in high demand.
However, integrating large language models (LLMs) into your infrastructure to power these applications can be a daunting task. Do you need to embark on the challenging and expensive journey of training your own LLM, or can you customize an already-trained open-source model? Alternatively, are you better off utilizing existing models through APIs?
Training your own LLM is a complex and resource-intensive endeavor, not to mention the time it consumes. The good news is that it's not mandatory. Leveraging existing LLMs through APIs allows you to harness the power of generative AI promptly and drive significant AI innovation.
In this article, we explore various strategies for working with LLMs, with a closer look at the most common and straightforward option: utilizing existing LLMs via APIs.
What is an LLM?
Large language models (LLMs) are a type of artificial intelligence (AI) capable of generating human-like responses by analyzing natural language inputs. These models are trained on extensive datasets, endowing them with a deep understanding of a wide range of facts. Consequently, LLMs can reason, draw conclusions, and make logical deductions.
Don't forget to check out: Einstein GPT: the first generative AI for CRM
Training Your Own LLM
When you opt to train your own model, you gain complete control over the model's architecture, the training process, and the data it learns from. For instance, you could train an LLM specific to your industry, resulting in more accurate outcomes for domain-specific use cases. However, this approach comes with several challenges:
- Time: It can take weeks or even months.
- Resources: Substantial computational resources, such as GPUs, CPUs, RAM, storage, and networking, are required.
- Expertise: You need a team of experts in Machine Learning (ML) and Natural Language Processing (NLP).
- Data Security: Balancing the need for extensive data with data security regulations can be complex.
Personalize a Pre-Trained Open-Source Model
Open-source models, initially trained on vast datasets, can be fine-tuned to meet your specific needs. This approach offers significant time and cost savings compared to building a model from scratch. Nevertheless, it shares some challenges with training your model, including the need for resources and addressing data security concerns.
Utilize Existing Models Using APIs
The simplest and most widely adopted option for developing LLM-powered applications is to leverage APIs provided by companies like OpenAI, Anthropic, Cohere, Google, and others. The advantages of this approach are clear:
- No need to invest time and money in training your own LLM.
- No requirement for specialized ML and NLP engineers.
- Data provided to the model is dynamically generated within the user's workflows.
However, the downside is that these models may not have been trained with your specific contextual or company data, resulting in generic outputs. You can mitigate this by using in-context learning techniques.
Using Existing LLMs Without Compromising Data Security
This is where the Einstein Trust Layer comes into play. The Einstein Trust Layer allows you to access existing models through APIs in a secure manner without jeopardizing your company's data. Here's how it works:
- Secure Gateway: Instead of direct API calls, the Einstein Trust Layer's secure gateway is used to access the model. The gateway supports multiple model providers and abstracts their differences. If you've chosen the train-your-own-model or customization options, you can even integrate your own model.
- Data Masking and Compliance: Requests undergo processes, including data masking, before reaching the model provider. This replaces personally identifiable information (PII) with fictitious data to maintain data privacy and compliance.
- Zero Retention: Salesforce has zero retention agreements with model providers, ensuring that providers do not persist or train their models using data received from Salesforce.
Check out another amazing blog here: A Deep Dive into AbstraLinx's Integration with ChatGPT's Generative AI
In conclusion, this article has provided insights into how you can unlock the potential of generative AI without the need to create your own large language model (LLM). This approach offers a more accessible and efficient way to leverage the power of AI for your applications and innovations.
Note: If you are seeking Salesforce integration or implementation services, please feel free to contact us at [email protected]. We are a top-rated Salesforce-certified consultant and service provider with a 5-star rating on Appexchange.