Manual workflows, lack of personalization, and siloed data architecture of traditional CRMs prompt businesses to look for advanced CRM solutions. Salesforce is one such platform that businesses rely on to overcome these hurdles and achieve maximum operational efficiency.
Despite the ease to customize and scale solutions, businesses find it hard to deploy and manage Salesforce solutions on their own. The biggest deterrents for organizations include high upfront costs, limited in-house expertise, and uncertainty in predicting ROI post-adoption.
Managed services are allowing Salesforce and other platform users to overcome routine hurdles of in-house setup and become more cost-efficient with their Salesforce investment. As per Mordor Intelligence, managed services are growing every year at a staggering 11 percent CAGR, which showcases businesses' increasing reliance on the managed service setup.
What are Salesforce Managed Services?
Salesforce Managed Services are the external support a team requires for the seamless functioning of their Salesforce projects. Under the managed service model, companies establish partnerships with Salesforce consulting firms to fill their resource, knowledge, and skill gaps.
A Salesforce Service Management firm can become an extension of your business’s in-house IT, helping you with app development, administration, maintenance, and other activities. These experts work proactively taking real-time cognizance of issues and can keep your Salesforce applications updated, optimized, and error-free.
Don't forget to check out: How Are Salesforce Managed Services Beneficial For The Businesses?
Types of Managed Application Services
To give you a better understanding of what comes under Salesforce Managed Services, we have clubbed various managed services into 3 main pointers.
- Operating: All the deployment, testing, validation, sandbox management, technical consulting, license management, and cost optimization-related activities come under this.
- Optimization: These Salesforce Managed Services (SMS) are used for fixing updates, adding upgrades, audits, license optimization, integration, customization, and other needs.
- Maintenance: Managed service experts also help you with break/fix issues, assist with business queries, and perform day-to-day administration tasks in Salesforce applications.
How Managed Services Help You Overcome High Operational Cost-Based Challenges?
By leveraging the support of a Salesforce Managed Services provider, organizations can mitigate cost-based challenges and optimize their Salesforce investment. If you are looking to contain costs while ensuring your projects are deployed speedily, managed service for Salesforce will surely help you optimize operational expenditure and bridge skill gaps in an on-demand manner.
Here are some ways managed service providers can help you become cost-efficient:
- Offers Pay-As-You-Go Model for Cost-Efficiency
High demand and low supply of talented professionals make it difficult for companies to fulfill their immediate hiring needs. They spend ample time and investment in partnering with consulting firms so they can hire professionals as per their skillset and need. But since these professionals are hired on a full-time basis, most small businesses don’t find this a profitable venture. Managed service partners offer businesses a pay-as-you-go model where they only pay for the services they avail, cutting operational costs significantly.
- Makes Resources Available Under One Roof
Businesses with Salesforce don’t maintain in-house resources (other than an administrator) because it requires good investment. However, if you don’t have diversely skilled professionals onboard, you’ll likely need them out of a sudden which can be difficult to arrange. Salesforce Managed Services offers you access to skilled experts under one roof so you don’t have to bother about collaboration, onboarding, partnerships, and all. Since resources are paid on an hourly basis, you can limit costs without compromising Salesforce support.
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- Opens Scope for Innovation
In-house experts get caught up in day-to-day work which leaves limited scope for innovation. With Salesforce-managed services, the scope for innovation is much wider as professionals are more experienced, knowledgeable, and available. Since they are constantly learning and are aware of the latest releases, they can identify opportunities and prepare a plan for hassle-free implementation.
- Offers Higher Contract Flexibility
The higher contract flexibility of Salesforce Service Management sets it class apart from in-house Salesforce where professionals have limited time, knowledge, and skillset. Managed services for Salesforce allows users to overcome resource limitation and manage projects as per changing needs. One can upscale or downscale service support while staying in an existing contract. This flexibility allows businesses to keep ongoing support instead of abandoning it altogether.
Salesforce Managed Services is the key to cost-efficiency for Salesforce users. It allows users to avail of ongoing support without compromising their budget. Additionally, it keeps them away from hiring and onboarding troubles. If you are looking for cost-efficient services, round-the-clock support, and a skilled workforce under one roof, you must take advantage of the managed service model for your comprehensive Salesforce needs.
Source: Vocal Media