As you are reading this article, you may find yourself on the precipice of a significant change to your business’s service processes including the way…
Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…
An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your customer base.…
A business process in Salesforce allows Admins to set up dedicated leads, sales, and support processes for each line of business of an organization. This…
Let’s Discuss the Main Case Automation Tool Queue: With the help of Queue, It organizes the support team burden by creating a list from which…
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