Omni-Channel is a Customer Service and console-based Salesforce feature that helps automatically route of different types of work items (such as Leads and Cases) to…
Digital Assistants: Downgrading to Generic and Formal Interactions Online calendars, mental health applications, planners, project management tools, taxi applications… The digital era brought enormous opportunities…
In today's highly competitive business landscape, harnessing the power of customer relationship management (CRM) has become crucial for organizations across industries. Salesforce, the leading cloud-based CRM platform,…
Everything around you is data in a massive amount. When you look around yourself, you find data and information in the tiniest things, words, facts,…
What is CRM? CRM stands for Customer Relationship Management. The meaning of CRM has changed a lot over the years. CRM is a term that was initially…
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