In this post, we will learn about the Monitoring and Auditing Tools Present in Salesforce. One key aspect of effective Salesforce management is the ability…
With the all-new Salesforce Spring '23 Service Cloud features discover new capabilities that will assist you and your team provide efficient, high-quality service. Share links,…
Lead generation, follow-up, and admin tasks keep sales teams engaged. Most reps are multitasking multiple profiles at the same time, dealing with lead qualification, pre-deal…
Since sales are a company's lifeblood, businesses make every effort to increase them. Thus, one of the major tactics for effective sales management is measuring…
If you need to start a Salesforce Implementation right from scratch, then you may require a trusted Salesforce Implementation Consultant with the right expertise and experience.…
The Salesforce CRM platform, the world leader in customer relationship management, doesn’t stop at optimizing its performance. In this way, it extends the functionalities of…
SF knowledge rest APIs come in 4 different flavours (Types) based on the polymorphic nature of the data model and each different type (as below)…
Salesforce has been the first choice CRM tool for over ten years, for a good reason. Salesforce is undoubtedly the platform on which you would…
A change management plan in Salesforce involves a specific set of actions to ensure a smooth transition between an organization’s goals, processes, and technologies while…
Customers need excellent support with minimal human interaction. That’s why they prefer self-service. And to keep customers hooked to your product, you need to give…
Zendesk and Salesforce are two of the most widely-used platforms for storing knowledge bases. While there are multiple benefits of having a knowledge base, it…
A Detailed Walkthrough of Salesforce Editions Comparison Salesforce offers multiple CRM editions like Essentials, Professional, Enterprise, and Unlimited – each of these Salesforce editions are…
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