Angela Johnson
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Popular Salesforce Blogs
Introducing ForceGPT: Bringing Conversational AI Into Your Salesforce Experience
In today’s fast-paced business environment, success is no longer just about data and dashboards — it’s about how intuitively users can tap into that data…
Enabling and Creating Personal Accounts And Business Accounts in Salesforce
Salesforce accounts are used to store information about customer and entities with which you are working such as government agencies, schools, companies, or individuals. You…
Agentforce vs Traditional Chatbots: Why AI Agents Are the Future of Support
In recent years support systems evolved rapidly. Traditional chatbots serve basic tasks using rules and flows. AI agents (also called “agentic AI” or intelligent agents)…
Popular Salesforce Videos
Email-to-Case Advance | Clean Case Comments
Save your support reps from ‘Click fatigue’ while hastening the resolution of customer cases. Get Email to Case Advance, the much-needed power booster for your…
How to Build an Email Using Content Builder in Salesforce Marketing Cloud
Cameron Robert steps through how to build your first email in Salesforce Marketing Cloud using Content Builder by replicating an existing Salesforce email from ReallyGoodEmails.com.…
Salesforce Full Course - Learn Salesforce in 9 Hours | Salesforce Training Video
Salesforce Full Course video will help you understand and learn Salesforce Cloud services in detail. This Salesforce Tutorial is ideal for both beginners as well…
Popular Salesforce Infographics
Welcome to the Internet of Customers | Salesforce Infographic
You’ve heard this age-old adage a thousand times: “The customer is always right.” Today more than ever, the customer has countless technologies and practices in…
How to Build Leads with Salesforce
Salesforce is a force to reckon with when it comes to inbound lead management. However, for certain businesses, especially smaller ones, the various add-ons and…
Do the Work: 8 Steps to Sales Call Preparation [CHECKLIST]
There is no shortage of sales tips and tricks to implement out there, we've certainly published our fair share, but at the end of the…