In this video, Shrey is not only teaching but also demonstrating the Basics of Salesforce Service Cloud and Case Management.
You will be learning:
1. What is Service Cloud in Salesforce?
2. How service cloud can help improve the support process of any business?
3. What is case management in Salesforce?
4. What are the different objects involved in Service Cloud?
Also, in this video, you will learn steps to create new cases.
We hope you enjoy the video and it helps you to take another step forward in your journey with Salesforce. This video is from the Salesforce Administrator & App Builder course which is designed and curated by Shrey Sharma.