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Activity › Forums › Salesforce® Discussions › What is the difference Web-to-Case and Email-to-Case?

  • Aman

    Member
    July 25, 2017 at 9:34 AM

    Web-to-Case :

    Web To Case is a means by which you can post a simple, unauthenticated web page that allows your customers. to submit cases directly to your Salesforce.com instance.This can help your organization respond to customers faster, improving your support team’s productivity.

    Email-to-Case :

    Salesforce can automatically create a case when an email is sent to one of your company’s email addresses, such as support@company.com. This Email-to-Case functionality auto-populates case fields from the content of each email. For example, an email subject heading becomes a case subject. Your organization can set up Email-to-Case or On-Demand Email-to-Case to efficiently resolve and correspond with customer inquiries via email. Salesforce allows you to choose one of two Email-to-Case options:

     

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  • Parul

    Member
    September 16, 2018 at 12:25 PM

    Email-to-Case
    Automatically turn emails from your customers into cases in Salesforce to track and resolve customer cases quickly.

    To get started with Email to Case : https://help.salesforce.com/articleView?id=How-do-I-get-started-with-Email-to-Case&language=en_US&type=1

    Web To Case
    Gather customer support requests directly from your company’s website and automatically generate up to 5,000 new cases a day with Web-to-Case. This can help your organization respond to customers faster, improving your support team’s productivity

     

    THanks

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