• #39440
     Prachi #6
    Forcetalks

    What is Salesforce Apex Email Service?

    What is Salesforce Apex Email Service?

     

    #39447
    Forcetalks

    Hi,

    Email service is special processes that use Apex classes to process incoming email messages. When you set up an email service, we need to generate a special email address in which salesforce will receive your emails.You can use email services to process the contents, headers, and attachments of inbound email. For example, you can create an email service that automatically creates contact records based on contact information in messages.You can associate each email service with one or more Salesforce-generated email addresses to which users can send messages for processing.

    To use email services, from Setup, enter Email Services in the Quick Find box, then select Email Services.

    • Click New Email Service to define a new email service.
    • Select an existing email service to view its configuration, activate or deactivate it, and view or specify addresses for that email service.
    • Click Edit to make changes to an existing email service.
    • Click Delete to delete an email service.
    #39469
     Anjali #7
    Forcetalks

    Hi Prachi,

    Email Services -You can use email services to process the contents, headers, and attachments of inbound email. For example, you can create an email service that automatically creates contact records based on contact information in messages.
    You can associate each email service with one or more Salesforce-generated email addresses to which users can send messages for processing. To give multiple users access to a single email service, you can:

    • Associate multiple Salesforce-generated email addresses with the email service and allocate those addresses to users.
    • Associate a single Salesforce-generated email address with the email service, and write an Apex class that executes according to the user accessing the email service. For example, you can write an Apex class that identifies the user based on the user’s email address and creates records on behalf of that user.
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