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What are Entitlement rules in Salesforce ?
What are Entitlement rules in Salesforce ?
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1 Reply
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Hi Kirandeep,
Entitlement processes are timelines that include all the steps (or milestones) that your support team must complete to resolve support records like cases or work orders.
Each process includes the logic necessary to determine how to enforce the correct service level for your customers.
Hope it helps!
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