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What are assignment rules & entitlement rules in Order of Execution and how to execute them in Salesforce?
What are assignment rules & entitlement rules in Order of Execution and how to execute them in Salesforce?
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1 Reply
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Hi Deepak,
An assignment rule in Salesforce is used to define to whom case or lead is assigned based on the specified criteria. Most of the organizations have one particular rule for the overall purpose. For example, there could on lead assignment rule for web-generated leads and one case assignment rule for the other use.
There are two types Of Assignment Rules.
- Lead assignment rules.
- Case assignment rules
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This reply was modified 6 years, 6 months ago by
Forcetalks.
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