-
How to calculate time spent on the record in a Salesforce case queue?
I have created three fields on case object: case1-datetime, case2-datetime, case3-datetime.
Whenever a case is created we need to calculate the time spent on the record (queue1) - it will store the value in case1 field.
Whenever I change the one queue to another queue, I need to calculate the time spent on that queue. Then again the second queue is assigned to the first queue. (it will store the value in case2 field).
Then the first queue is assigned to the third queue, then calculate the time spent on the third queue. Then calculate the overall time spent on the all the queues. (overall time spent is fill with case3 field)
Log In to reply.
Popular Salesforce Blogs
Salesforce Lightning Aura Components Core Concepts
Page & Bundle Visualforce pages (and Visualforce additives, but permits’s set those apart for now) are saved on Salesforce as a single entity, an ApexPage.…
How to Communicate Between Two Salesforce Lightning Component Using Attributes?
How to communicate between two Salesforce Lightning Components using attributes? Communication between the two Salesforce Lightning Components simply means the transfer of data from the…
A Brief Guide to Set up Your Custom Domain for Salesforce Community Cloud
There are a handful of ways to set up a custom domain in. But before you get there, setting up your domain name is considered…
Popular Salesforce Videos
What are Queues in Salesforce? | A Salesforce Video Tutorial
Queue is useful for load management and it is most useful for the object like leads and cases for managing the work in a better…
What is Field Dependency in Salesforce and When to use it?
This video gives a complete knowledge of what Field Dependency is in Salesforce. It's divided this topic into 4 major points that are: 1. What…
Salesforce Live Executive Experience: UK and Ireland 2021
At Salesforce Live Executive Experience we welcomed guests in-person and virtually to enjoy enlightening content, much missed networking and a performance from Jools Holland. The…