-
Email Alerts Not Log In Email Related list of Case
Scenario: Whenever the case is created one workflow will fire and it will sent an email alert to the contact email of case. This is sending email to contact email as per designed but it is not logging in Email related list of case.
Any reason why it is not logging in email related list.
Email template contains "case thread Id" of case in subject and body as well, but it is still not logging in the case email related list.
Is this the functionality salesforce missed or we can get the log in email related list?
Any thoughts?.
Thanks.
-
1 Reply
-
This is currently missing functionality from salesforce. there is currently an idea on the success.salesforce.com site for this - Salesforce Success
The work around that we use here is to make sure you CC in your email to case email to get a copy into salesforce.
Log In to reply.
Popular Salesforce Blogs
Why Should You Attend Salesforce Dreamforce 2019 & How To Make The Most Out Of It?
Dreamforce is a yearly conference that takes the full Salesforce people group composed. SF clients, workers, partners, and important partners gather in San Francisco over…
How Does Salesforce Genie Impact Your Business?
Salesforce Genie, a real-time platform, powers customer magic. Your teams are able to meet your customers where they are unlike ever before by harmonizing data…
Inbound and Outbound Web Services in Salesforce
Introduction to Inbound web Service It's associate degree inbound call to Salesforce, however outward-bound call to the external system. Here, the external system is the…
Popular Salesforce Videos
Build a Discount Approval Process | Step by Step Guide | Trailhead Project
Building a robust discount approval process is the first step in getting a grip of price discounts that are eating into profit. In this video…
Things you can do with Loyalty Management in Salesforce to Create Lifelong Customers
Although keeping customers is not always simple, statistics show that when they are a part of an ongoing customer loyalty management program, they spend 67%…
Setting Up Service Territories and Operating Hours | Salesforce Webinar
Scale your business and ensure optimized performance by setting up service territories in Salesforce Field Service. In Salesforce Field Service, operating hours represent service territory…
