Casey Miller
Member
Agentforce vs Traditional Chatbots: Why AI Agents Are the Future of Support
In recent years support systems evolved rapidly. Traditional chatbots serve basic tasks using rules and flows. AI agents (also called “agentic AI” or intelligent agents)…
Using Salesforce Health Cloud for Better Patient Engagement and Remote Monitoring
The healthcare industry is shifting towards value-based care. In this model, patient engagement and remote monitoring are critical. Salesforce Health Cloud is helping healthcare providers…
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