Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone…
Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone support remains…
In today's digital era, government agencies around the world are embracing cloud-based solutions to streamline operations, enhance citizen services, and drive efficiency. Among the leading…
It is readily apparent that businesses today face the increased pace of technological advancements, fickle and demanding customers, and aggressive competition that they faced yesterday…
Salesforce Health Cloud is a powerful platform to streamline operations and enhance patient care. Understanding the data model of Salesforce Health Cloud is paramount for…
After the pandemic, many companies had to reconsider the way they deal with customer service. Salesforce offers two powerful tools for helping companies in their…
