Activity Forums Salesforce® Discussions How to get the chatter update of case creation from Desk.com to Salesforce org?

  • Gourav

    Member
    May 30, 2016 at 11:45 AM
  • [adinserter block='9']
  • PRANAV

    Member
    January 31, 2018 at 11:24 AM

    Hi Himanshu,

    Create Chatter Rules

    • If you’d like to push cases to your Chatter Feed, here is how to do it:
    • Create a new rule of any Event Type
    • Define your rule criteria
    • Choose Execute Webhook > SalesForce Chatter as the rule action
    • Specify the Chatter Message you want to send (You may merge information from the Desk.com case using Liquid Variables)

    Hope this helps you.

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