Activity Forums Salesforce® Discussions Why can't I see the new report builder in Salesforce, even though other users in my profile can?

  • Why can't I see the new report builder in Salesforce, even though other users in my profile can?

  • Shubham

    Member
    April 26, 2018 at 5:14 pm

    Why can't I see the new report builder, even though other users in my profile can?

  • Manpreet

    Member
    April 26, 2018 at 5:19 pm

    Hi shubham,

    Resolution
    If the new report builder is not visible to all users, then most likely the new charting engine is disabled. A system administrator can go to Setup > Customize > Reports & Dashboards > User Interface Settings to enabled this feature.
    If the issue still persists, please contact Salesforce Support and request to activate the "Enable the Reports and Analytics tab".

    Thanks.

  • Aman

    Member
    April 26, 2018 at 7:07 pm

    Hi Shubham,

    If the User record (Click My Settings > Personal > Advanced User Details) has "Accessibility Mode" check-marked, the new report builder will be disabled for that user only and this could be the reason why you can't see the new report builder, even though other users in my profile can.

    Thanks

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