Activity › Forums › Salesforce® Discussions › What is Thread in Salesforce? Tagged: Threads in Salesforce Salesforce® Discussions What is Thread in Salesforce? Posted by Manish on January 24, 2020 at 2:00 PM What is Thread in Salesforce? Info replied 2 years, 2 months ago 2 Members · 1 Reply Threads in Salesforce 1 Reply Info Member March 13, 2024 at 12:31 PM In Salesforce, a thread refers specifically to Email-to-Case Threading. This is a feature that helps keep track of communication between a customer and a support agent regarding a specific issue. Log In to reply. Public All Members My Connections Only Me PublicAll MembersMy ConnectionsOnly Me Public All Members My Connections Only Me