• #62749
    Salesforce | Nikita Nikita #1
    Forcetalks

    What is the use of Escalation Rules in Salesforce?

    What is the use of Escalation Rules in Salesforce?

    #62755
    Salesforce | Saddam Saddam #6
    Forcetalks

    Hi,

    Escalation rules are used to escalate cases automatically when they meet the criteria which are defined in rule entry. We create rule entries where criteria is defined to escalate a case.

    Whenever an escalation rule is applied for a case, it checks whether the criteria met with the rule entry. If the case matches with the criteria in the rule entry, then the further escalation action is carried out.

    Escalation action defines what should be done when a case matches with the rule entry. We can add up to five actions for each rule entry to escalate the case over time.

    #62764
    Salesforce | Ashutosh Ashutosh #19
    Forcetalks

    Escalation rules are used to escalate cases automatically when they meet the criteria which are defined in rule . We can create rule entries where criteria is defined to escalate a case.
    Whenever an escalation rule is applied for a case,

    If the case matches with the criteria
    then the further escalation action is carried out.

    You can setup Escalation Rules from
    Click on Setup –> Admin –> Build –> Customize –> Cases –> Escalation Rules

Viewing 3 posts - 1 through 3 (of 3 total)

Please to reply to this topic.

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

Sending

About Us

Forcetalks is a Salesforce collaboration platform for coders & developers, geeks & nerds, consultants & business heads, admins & architects, managers & marketers and of course the business owners. A community where you can learn from, where you can contribute to. For you. For Salesforce. Read More...

Copyright 2019 Forcetalks. All Right Reserved.

Log in with your credentials

or    

Forgot your details?