Activity Forums Salesforce Questions and Answers What is the difference between sales cloud and service cloud in Salesforce?

  • What is the difference between sales cloud and service cloud in Salesforce?

  • Pooja

    Member
    February 20, 2020 at 5:44 pm

    What is the difference between sales cloud and service cloud in Salesforce?

  • Shweta

    Member
    February 21, 2020 at 6:44 am

    Sales Cloud:

    • It refers to the "sales" module in salesforce.com. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price Books, Quotes, and Campaigns (limits apply). It includes features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end set up for the entire sales process; you use this to help generate revenue.
    • It implements Sales and Marketing.

    Service Cloud:

    • It refers to the "service" module in salesforce.com. It includes Accounts, Contacts, Cases, and Solutions. It also encompasses features such as the Public Knowledge Base, Web-to-case, Call Center, and the Self-Service Portal, as well as customer service automation. It is designed to allow you to support past, current, and future clients' requests for assistance with a product, service, and billing. You use this to help make people happy.
    • It implements Salesforce Knowledge.
  • Anjali

    Member
    February 21, 2020 at 12:20 pm

    Sales Cloud offers Web-to-lead functionality, whereas Service Cloud offers Web-to-case functionality.

  • Manish

    Member
    February 21, 2020 at 1:11 pm

    Service Cloud includes a service cloud console for cases, messages etc. Sales Cloud inlcudes functionality like Leads,Contacts, Opportunities and so on.

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