-
What is meant by Outbound messages and how is it different from generating email ?
It is the type of actions you used in salesforce automated processes.
-
3 Replies
-
Hello Kapil,
Outbound messages are used to send notifications from Salesforce environment to any external environment. Whereas email update is used to send email notifications. For better understanding, suppose there is an external service which has been integrated with your Salesforce environment. You have a requirement where you need to send some automated notification to that external service from Salesforce environment, in such scenario you will be using Outbound messages.
Thanks,
Subhendu -
Hi
Outbound messages are used to data communication from Salesforce to other external systems. We can configure outbound messages and in endpoint Url section we need to give "URL to call the webservice of the another system", outbound message is configured as action of the workflows.
Outbound messaging allows you to specify that changes to fields within Salesforce can cause messages with field values to be sent to designated external servers.
Outbound messaging is part of the workflow rule functionality in Salesforce. Workflow rules watch for specific kinds of field changes and trigger automatic Salesforce actions, such as sending email alerts, creating task records, or sending an outbound message. You have a requirement where you need to send some automated notification to that external service from Salesforce environment, in such scenario you will be using Outbound messages.
Thanks
-
Hi,
Note - An outbound message is inteneded for another system to automatically receive a message - it is a SOAP based XML post intended to be received by another system that has exposed a web-service.
Hope this helps.
Log In to reply.
Popular Salesforce Blogs
Benefits of Salesforce Commerce Cloud for eCommerce Business
To stay competitive, retailers realize the importance of incorporating multiple channels into their sales and distribution. In the past 20 years, the number of people…
Salesforce And Google Analytics Integration: All You Should Know
Are you looking for a tool that helps you manage and nurture your leads? Salesforce is a great choice. However, when it comes to generating…
Integrating Salesforce Service Cloud Voice with Amazon Connect: A Step-by-Step Guide
Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone support remains…
Popular Salesforce Videos
Salesforce Announces New Salesforce CDP Updates | Salesforce CDP
Salesforce, one of the largest global providers of CRM solutions, launched Salesforce CDP last year. Salesforce Customer Data Platform is an enterprise customer data platform…
Salesforce Administrator and App Builder Training
S2 Labs Salesforce admin certification training Tutorials for FREE. In this course, you will learn about the Salesforce Platform Basics, customizing Salesforce with Lightning Experience…
Getting Business Insights From Telephony Data in Salesforce
Big Data, Data Analytics and Data mining are big terms that often sound like they are only for the ‘giant corporation‘ and put people off…
