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What is Grant Account Login Access? How to enable Grant Account Login Access in Salesforce?
What is ‘Grant Account Login Access‘? How to enable ‘Grant Account Login Access’ in Salesforce?
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4 Replies
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Hi Kapil,
Grant Account login access in salesforce is a powerful feature provide by salesforce. Sometimes you may have queries or issues with salesforce itself or the applications you have installed in your salesforce org. In order to assist you with the issue, you can grant account login access to the salesforce.com support or other Provider support whose applications you have installed in your org for a definite time.
In this way support can login into your org, using your login and can fix the issues you are facing. This is a hassle free way, which avoids sharing your Salesforce Credentials.
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Hello Kapil,
Generally system administrators can have full access on your org without assisting any action from you, but in case if you want to grant access to System Admin or other specific users only for aparticular piece of interval then you have a feature name Grant Login Access in your org.
How to enable Grant Login Access :- login to org
- click on setup
- search keyword “grant”
- choose “Grant Login Access” under “My Personal Information”
- Make settings as per requirement
- Click Save
Hope This would be helpful
Thanks -
rant Account login access in salesforce is a powerful feature provide by salesforce. Sometimes you may have queries or issues with salesforce itself or the applications you have installed in your salesforce org. In order to assist you with the issue, you can grant account login access to the salesforce.com support or other Provider support whose applications you have installed in your org for a definite time.
Salesforce support to enable the “Enables Org Admins to log in as any user without having access granted by the users” permission on your Org.
You can then turn the feature on by going to Your Name > Setup > Security Controls > Login Access Policies > Administrators Can Log in as Any User. Once that is done you should have the Login action link available for all users.
Otherwise you can ask the individual users to grant you login access by going to Your Name > My Personal Information > Grant Login Access.
Thanks
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Hi,
Note: If you’re not getting an option to give login access to Salesforce Support, please check your Organization’s Login Access Policies (from Setup, click Security Controls | Login Access Policies), and ensure that “Available to Administrators Only” is not selected for Salesforce.com Support. If it’s selected, please change it to “Available to Users.”
Hope this helps.
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