-
What is escalation rule in Salesforce?
What is escalation rule in Salesforce?
-
2 Replies
-
Escalation actions specify when the case escalates and what happens when the case escalates. An escalation rule can reassign the case to another support agent (user) or support queue (queue). An escalation rule also can send notification emails to the new assignee, to the current case owner, and to other recipients.
-
Case Escalation rule allows you to define automated actions when cases with specific criteria are open after a specified period of time. They can help you to identify when cases are not solved by a certain time.
Log In to reply.
Popular Salesforce Blogs
Salesforce and NLP: A Powerful Combination for Business growth
Salesforce, a leading CRM platform, has been at the forefront of technological advancements. One such significant advancement is the integration of Natural Language Processing (NLP).…
Salesforce Products That Changes the Future of Business
For a business to be successful, it is important to use Customer relationship Management (CRM) to increase your customer base, sales and revenue. The one…
Begin With Big Objects in Salesforce | The Developer Guide
You, the quintessential Salesforce genius, thoroughly understand standard articles, custom items, and outer items. You thoroughly understand how these articles assist you with overseeing and…
Popular Salesforce Videos
Introduction to Salesforce Function | Evergreen
Introduction to Salesforce Function and Evergreen. Deliver event-driven, connected experience fast. Evergreen: Serverless Functions Check out this video to learn everything you need to know…
3 Must-Have Validation Rules in Salesforce to Save Time and Avoid Costly Mistakes
Validation rules in Salesforce act like quality checks for your data. They help make sure that the data in your Salesforce org is accurate and…
Salesforce Introduction | Salesforce Administrator Tutorial for Beginners
Salesforce Administrators work with stakeholders to define system requirements and customize the platform. To put it simply, they enable users to get the most out…
