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Activity › Forums › Salesforce® Discussions › What is a lead queue in Salesforce?

  • Deepak

    Member
    June 29, 2020 at 5:27 AM

    A lead queue is a place to store unassigned leads. We can manually assign leads to a lead queue or automatically using assignment rules.

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  • Ratnesh

    Member
    June 29, 2020 at 5:47 AM

    Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.

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