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What feature could be used in salesforce?
A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request.
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1 Reply
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Hi,
Core Features of Salesforce CRM
Contact Management
Customer Engagement Tools
Workflow Creation
Task Management
Opportunity Tracking
Collaboration Tools
Analytics
Intuitive, Mobile-Ready DashboardFeatures for Marketers
Marketing Leads Monitoring
Social Media Integration
Email IntegrationFeatures for Salespeople
Sales Leads Monitoring
Communities for Sales
Sales Forecasting
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