Activity Forums Salesforce® Discussions Service Setup not showing in Salesforce Lightning Experience?

  • Service Setup not showing in Salesforce Lightning Experience?

  • Shubham

    Member
    April 26, 2018 at 5:14 pm

    Service Setup not showing in Lightning Experience?

  • Manpreet

    Member
    April 26, 2018 at 5:21 pm

    Hi shubham,

    Service Console comes with Service-specific setup flows that help you get up and running quickly. These flows walk you through setting up Email-to-Case, integrating with Twitter and Facebook, enabling Lightning Knowledge, and creating a Lightning Community.

    Thanks.

  • Aman

    Member
    April 26, 2018 at 6:59 pm

    Hi Shubham,

    User Permissions Needed To set up a Lightning Service Console:
    Customize Application AND Service Cloud User
    Lightning Service Setup features an intuitive setup tree and a performance metrics dashboard. If you want a guided step-by-step experience, use the Recommended Setup or the setup flows.

    Use the following steps to access the Service Setup home page.

    From the App Launcher, open the Service Console app.
    In the header, click   and then select Service Setup.

    Thanks

     

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