Activity Forums Salesforce® Discussions What is Einstein Bot chat transfer?

  • anikaa

    Member
    September 21, 2022 at 1:10 pm

    Einstein Bot chat transfer is a bot chat that occurs when a user is transferred to a different chatbot or human agent. Transfers can be due to various reasons, such as:
    User request
    Error condition
    Pre-defined configuration or more

    Know more about this Einstein Bot chat transfer by reading this blog

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