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What is Einstein Bot chat transfer?
Einstein Bot chat transfer
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This discussion was modified 3 years, 4 months ago by
Rahul kapoor.
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This discussion was modified 3 years, 4 months ago by
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2 Replies
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Einstein Bot chat transfer is a bot chat that occurs when a user is transferred to a different chatbot or human agent. Transfers can be due to various reasons, such as:
User request
Error condition
Pre-defined configuration or moreKnow more about this Einstein Bot chat transfer by reading this blog
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Einstein Bot chat transfer is a feature in Salesforce that enables an Einstein Bot to transfer a chat to a human agent when it's unable to assist or when the customer requests to speak with a person. This transition from bot to human is crucial for maintaining a good customer experience. It's like a seamless handoff in a relay race – the bot starts the conversation and when it's time, it hands it over to a human agent, ensuring the conversation continues smoothly without making the customer repeat any information.
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