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Omni-Channel in Salesforce?
What is Omni-Channel in Service Cloud in Salesforce?
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1 Reply
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Omni-Channel is a newer Salesforce feature released as a Beta in Summer ’15 and GA as of the Winter ’16 release. … Omni-Channel is a tool that sits inside of either the Sales or Service Console that, once enabled and configured, automatically pushes work to your users in real time.
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