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How to set up call centre in Salesforce using "Open CTI"?
One of our client asking for implementing Open CTI in salesforce. Please help me with how to set up a call centre in salesforce?
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2 Replies
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Hi Himanshu,
You can refer to the below document. This will make you more clear.
http://resources.docs.salesforce.com/200/20/en-us/sfdc/pdf/salesforce_cti_admin_cheatsheet.pdf
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Hi Himanshu,
You can try this by Installing CTI Adapters in salesforce org and then follow its standard guide to make thing happens.
Thanks
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