-
How to set up call centre in Salesforce using "Open CTI"?
One of our client asking for implementing Open CTI in salesforce. Please help me with how to set up a call centre in salesforce?
-
2 Replies
-
Hi Himanshu,
You can refer to the below document. This will make you more clear.
http://resources.docs.salesforce.com/200/20/en-us/sfdc/pdf/salesforce_cti_admin_cheatsheet.pdf
- [adinserter block='9']
-
Hi Himanshu,
You can try this by Installing CTI Adapters in salesforce org and then follow its standard guide to make thing happens.
Thanks
Log In to reply.
Popular Salesforce Blogs
Creating a Salesforce Extension: From Idea to Listing on Appexchange
With more than 6 million AppExchange installs, it's no wonder that 89% of Fortune 100 companies are using apps from Salesforce's AppExchange to get things done smoothly…
NetSuite and Salesforce Integration using Restlet
Salesforce and NetSuite are both very popular Customer Relationship Management solutions. Even though both can be labeled two kinds of ‘CRM’ they are very different…
Guide to Install an App from AppExchange
Thank you for your interest in knowing how to install apps from AppExchange for Salesforce. Use my blog as a guide, it will help you…
Popular Salesforce Videos
Duplicate Management In Salesforce | Duplicate Rule and Matching Rule
Learn how to work with duplicate rules and duplicate records in Salesforce. This video will cover the following points - 1. Matching Rule (1:20) Get…
Salesforce Multifactor Authentication Webinar
An extra layer of security on your Salesforce org is always worth it. Learn how to safeguard your sensitive Salesforce account information from unauthorized access…
How to Switch your Career from Being an HR or a Recruiter to a Salesforce Developer/QA or a BA
In this video, Shrey has answered one of the most frequently asked questions about how someone who is working in HR or as a Recruiter…
