• #62717
    Salesforce | Deepak Deepak #5
    Forcetalks

    How to create, enable and publish knowledge article on Salesforce community?

    How to create, enable and publish knowledge article on Salesforce community?

     

    #62721
    Salesforce | Piyush Piyush #2
    Forcetalks

    Hi Deepak,

    To create the Knowledge article:-

    1. Click the App Launcher and select Knowledge.
    2. Click New.
    3. For Title, enter “ABC”
    4. Click in the URL Name field to generate the URL Name from the title.
    5. For Text, enter “Hopefully this summer!”
    6. Under Properties, select Visible to Customer.
    7. Click Save & New.

    To Publish the knowledge article:-

    1. Click the *Knowledge tab [1] at the top and change the list view to Draft Articles [2].
    2. Check the box next to all three article titles and then click Publish.
    3. Ensure Publish Now is selected.
    4. Click Publish.
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