Activity Forums Salesforce® Discussions How many types of Salesforce licenses are there?

  • How many types of Salesforce licenses are there?

     CRM updated 1 month ago 4 Members · 4 Posts
  • Piyush

    Member
    October 1, 2019 at 3:02 am

    How many types of Salesforce licenses are there?

  • Nikita

    Member
    October 1, 2019 at 4:34 am

    Hi Piyush,

    Salesforce provides the following types of licenses and usage-based entitlements.

    User Licenses
    A user license determines the baseline of features that the user can access. Every user must have exactly one user license. You assign user permissions for data access through a profile and optionally one or more permission sets.

    Permission Set Licenses
    A permission set is a convenient way to assign users specific settings and permissions to use various tools and functions. Permission set licenses incrementally entitle users to access features that are not included in their user licenses. Users can be assigned any number of permission set licenses.

    Feature Licenses Overview
    A feature license entitles a user to access an additional feature that is not included with his or her user license, such as Marketing or Work.com. Users can be assigned any number of feature licenses.

    Usage-based Entitlements
    A usage-based entitlement is a limited resource that your organization can use on a periodic basis—such as the allowed number of monthly logins to a Partner Community or the record limit for Data.com list users.

  • Saddam

    Member
    October 1, 2019 at 5:57 am

    Hi,

    Here’s the summary of Salesforce user license types:

    Salesforce
    Full access to standard CRM, custom apps, and AppExchange apps.
    Salesforce Platform
    Custom apps & core objects (Accounts, Contacts, etc) only; no CRM (no Opportunities or Forecasts).
    Force.com – One App
    One custom app & read-only for accounts and Contacts; no CRM.
    Knowledge Only User
    Salesforce Knowledge app only.
    Chatter Free
    Access to Chatter for people in your company without a Salesforce license.  No additional cost.
    Chatter External
    Allows your customers to use Chatter groups.  No additional cost.
    Chatter Only (aka Chatter Plus)
    Access to Chatter for people in your company without a Salesforce license PLUS access to accounts & contacts.  Additional cost.
    Guest User
    Create a public website for your organization using Force.com Sites.
    Gold Partner
    Partner portal access.
    Authenticated Website
    A type of high volume customer portal license used with Force.com Sites. A modest fee allows for certain number of logins per month to your portal / website.
    High Volume Customer Portal
    Unlimited logins to your Service Cloud Portal to access customer support information.
    Customer Portal Manager Standard
    Contacts can log into your Customer Portal to manage customer support.
    Customer Portal Manager Custom
    Contacts can log into your Customer Portal to manage customer support (with more access than Customer Portal Manager Standard).

  • CRM

    Member
    December 21, 2021 at 7:15 am

    Hello Piyush,
    Talking about the licenses, Salesforce provides access to these communities’ plans in various licenses.
    Salesforce provides licenses in six different types of licenses. Listed below:

    Customer Community:
    It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. You can also use the customer community with personal accounts.

    Customer Community Plus:
    Customer Community Plus is useful for business to consumer experiences with external users who have access to reports and dashboards and need advanced sharing options. Customer Community Plus can also be used with personal accounts.

    Partner Community:
    Partner community is useful for B2B communication. It gives access to sales data like partner relationship management and can’t be useful for personal accounts.

    Commerce Portals:
    Commerce portals are for custom digital experience to engage any external users, like brand engagement and customer loyalty. It provides limited access to CRM objects and can be used with personal accounts.

    External Apps:
    External apps are very customizable experiences while incorporating CRM objects, custom objects, and external data and require additional storage. Its ideal use case is a dealer, vendor, or supplier portal. It is useful for franchise management, marketplaces, and multi-level marketing. The external app’s license cannot be useful with personal accounts.

    Channel Account:
    It is useful for business to business communities and portals that calculate their usage on the basis of numbers of partners instead of numbers of individual users.

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