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How many active assignment rules can we have in a Salesforce lead?
How many active assignment rules can we have in a lead?
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2 Replies
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Hi,
At a time only one assignment rule can be active for an Org.
But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue.
You will find existing entries for your assignment rule. Try to add your entry criteria there and the case will be assigned to the correct queue based on your criteria.thanks.
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Hi Anurag,
You can create more than one set of many lead assignment rules, but only one can be active at a time. The active lead assignment rule is automatically selected in several scenarios, including web-to-lead submissions.
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